Tens of thousands of people are using the product successfully on every call so we know it works, but there can always be issues on an individual phone. We understand your frustration. Please help us help you. Here is what we would suggest:
- Uninstall ALL versions of this product (Free version, Trial version, Paid version) that you may have on your phone
- Reinstall JUST the paid version
- Make a few phone calls into the phone; (note if you have a lot of apps, sometimes it can take a few calls before our app is properly initialized and warmed up, due to phone memory constraints on the phone)
- You should see our will call bar on incoming calls.
- To check out and understand our functionality, please take a moment to read:
   - FAQ: http://www.phoneplusapps.com/apcb/faq.html
   - About our app: http://www.phoneplusapps.com/aboutcallback.html
   - What’s New: http://www.phoneplusapps.com/apcb/whatsnew.html
- IF THERE ARE STILL ISSUES, PLEASE SEND US DETAILS OF WHAT YOU ARE TRYING AND WHAT IS HAPPENING SO WE CAN ASSIST YOU.

We very much want you to be a happy long-term customer.

Download is unsuccessful

There are several reports of issues on Android Market after paid support was released by Google. We can only advise that you try again. Hundreds of people have purchased successfully so it IS working for many, but as a developer we are helpless in this. Please also report the issue to T-mobile. We hope it will work for you soon.

I have the Paid version and another older version. How do I know which version to delete?

Please make sure you only have the one copy of the app - the paid version. If you are unsure which version is which, then please go to Android Market >> My Downloads. There you may see one or more of the following:
- PhonePlus Callback Trial
- PhonePlus Callback
- PhonePlus Callback Classic
The PhonePlus Callback (with nothing after that in its name) is the one you want to keep. Uninstall the others.

If that doesn't help, you can uninstall all of them and reinstall just the paid app from Android Market (you will not need to pay again). Of course, in this approach, you will have re-setup any custom settings you had set in the app.

To install the paid version, you can go to Android Market and search for "PhonePlus" and the one that's called PhonePlus Callback (with nothing after it like Trial or Classic etc) is the one you want, or easier still if you are reading this on your phone just click on: http://market.android.com/search?q=pname:com.phoneplus callback

Can I delete the free product without harming the Paid product?

Yes, absolutely. Even if you delete the Paid product by mistake, you can always re-download at no extra charge.

I was just wondering if the price of the Paid app is a monthly fee or a one-time fee?

Believe it or not, it is a one-time fee! Now isn't that a great deal?

I just purchased the app but deleted the permanent one vs the trial one what do I do?

That’s no problem, you can simply redownload the Paid app for no extra charge. Google keeps track of the fact that you bought it so they will let you redownload it for free.

I think this is a great app

Thanks. Please, if you haven’t already done so, if you could take a moment to post a positive comment and high rating for the app on Android Market, that would be much appreciated. Also, if you are using the Classic free app, please keep in mind that it is unsupported and there will be no upgrades. Consider purchasing the $1.49 Paid app. To purchase, you can go to Android Market and search for "PhonePlus" and the one that's called PhonePlus Callback (with nothing after it like Trial or Classic etc) is the one you want, or easier still if you are reading this on your phone just click on: http://market.android.com/search?q=pname:com.phoneplus callback

How do I purchase this app

To purchase, you can go to Android Market and search for "PhonePlus" and the one that's called PhonePlus Callback (with nothing after it like Trial or Classic etc) is the one you want, or easier still if you are reading this on your phone just click on: http://market.android.com/search?q=pname:com.phoneplus callback

What are the two main modes of operation?

There are two modes - Automatic & Manual, which you can control from settings.

In Automatic mode, you get only one button to click (it’s called Will Call Later), and the button decides what to do. If the contact has both a cell# and an email address, only a text message will be sent. In Automatic mode, email is only sent if there is no mobile#. Only one of the two (email or text) are ever sent, in any mode. If the contact has neither a mobile number nor an email address, or the caller is not in your contacts, only a reminder is set, no message is sent.

In Manual mode, you get three buttons: Will Call Later, Text and Email. The Email button only shows up if there is an email address available to send to. The color of the Text button (Green, Red, Yellow) indicates respectively that - it is a mobile#, or it is a non-mobile# in contacts, or it is a number not in contacts and therefore MAY be mobile.

Why am I getting notifications that my Trial is going to expire when I have already bought the app?

Sounds like you might still have the Free Lite or the Free Trial version installed on the phone along with your new Paid version. Please uninstall ALL versions, then just reinstall JUST the Paid version. You should not get any more purchase reminders after that.

When I press the call back button it doesn't send the caller a call back message.

It will send a callback message (in Automatic mode) if the caller is calling from a mobile number that is in your contacts or if the caller's contact on your phone has an email address. Also if you are in Manual mode, pressing the Will Call button will only set a callback reminder, you have to "manually" press the Text or Email buttons to decide which you want to send. For more on this, please read: "What are the two main modes of operations?" above.

Can I have my own custom message like “In class” or “Trying to sleep” or whatever?

Absolutely. In addition to customizing the four out-of-the-box messages we give you (Busy, In-meeting, On-call, Driving) you can create up to two custom messages of your own. You can call these whatever you want and supply your own message text as well. In order to take advantage of these, you need to check the “Allow me to manually select which of the below texts to use on each call” checkbox, on the Settings:Text tab.

Will-call Popup stays on screen

This should not happen in v2.0.0 or above. Does this happen each time you answer a call or only sometimes?

Anyway, there is another option for you. You can go to Settings, and change the Show Will-Call Button Bar: from "When call is ringing" to "As soon as I Reject a call". Then press Save. In this mode, the buttons will not show up during the call or when you answer. They will only show up if you press Reject (Endcall key), or if you miss the call.

Get the latest version. You can check your version number from the About page in the app, and download 2.0.0 from Android Market.

Can I get the Will-Call bar AFTER I reject the call rather than while it is ringing?

Sure. You can go to Settings, and change the Show Will-Call Button Bar: from "When call is ringing" to "As soon as I Reject a call". Then press Save. In this mode, the buttons will not show up during the call or when you answer. They will only show up if you press Reject (Endcall key), or if you miss the call.

Cannot send SMS when on a call

Yes this is a known limitation unfortunately, at the moment. The issue is that SMS uses the same GSM channel that a phone call uses, and the phone does not allow concurrent multi-use of that channel. So SMS can only be sent when there is no call going on. This is a basic limitation of the phone. There is a way to work around it, but that would involve sending SMS over http using an SMS Gateway provider. That would cost $$$. So at this time, the text only gets sent after you hangup, which we know is not good. Perhaps in the paid version we might introduce the paid SMS-over-http feature....

Why is no text getting sent?

Text gets sent based on what your mode and other settings are.

The app has two modes - Automatic & Manual, which you can control from settings.

In Automatic mode, you get only one button to click (it’s called Will Call Later), and the button decides what to do. If the contact has both a cell# and an email address, only a text message will be sent. In Automatic mode, email is only sent if there is no mobile#. Only one of the two (email or text) are ever sent, in any mode. If the contact has neither a mobile number nor an email address, or the caller is not in your contacts, only a reminder is set, no message is sent.

In Manual mode, you get three buttons: Will Call Later, Text and Email. The Email button only shows up if there is an email address available to send to. The color of the Text button (Green, Red, Yellow) indicates respectively that - it is a mobile#, or it is a non-mobile# in contacts, or it is a number not in contacts and therefore MAY be mobile. If you press the text button, an SMS will be sent to the caller's number.

Important: the text gets sent only AFTER you reject the call due to a Google Android limitation (see next para). (if you are in the "Show Will Call popup after I reject the call" mode, the text gets sent immediately)

Note: if you are already on one call and receive another call, and want to send text to the second caller, there is a known limitation with this unfortunately, at the moment. The issue is that SMS uses the same GSM channel that a phone call uses, and the phone does not allow concurrent multi-use of that channel. So SMS can only be sent when there is no call going on. This is a basic limitation of the phone. There is a way to work around it, but that would involve sending SMS over http using an SMS Gateway provider. That would cost $$$. So at this time, the text only gets sent after you hangup, which we know is not good. Perhaps in the paid version we might introduce the paid SMS-over-http feature....

So, in summary, text should get sent after call stops ringing or when there are no more calls on the phone, if caller is mobile# in contacts (in Auto mode) or when your press Text button in Manual mode.

Hope this makes sense, and please let us know if this is not how it is working.

I keep getting alerts or popups

If you are getting callback reminder popups or alerts, and you don’t want them, you can turn them off. Go to Settings>>Advanced>>Reminder Alerts, and there you can choose:

· "Do not bother me with alerts": you will receive no reminder alerts. You will have to check them yourself From the main menu>>Callback Reminders.

· "Notifications only, no popup": you will receive notifications in the top notification bar, but there will be no popup alerts

· "Notifications AND popups": you will receive popup alerts as well as notification alerts.

Customizing the default message texts

You can customize the default text of all the messages from Settings:Text. In addition, with v2.0.0 you have the ability to add your own additional new custom messages.

I would like to decide for myself whether to send Text or Email

Sure, you do have that option if you use the Manual mode. Just go to Settings and set the mode to Manual. Then when you get a call, you will see a Will Call Later button and an arrow button. When you click the arrow, you will see Text and Email buttons. Click Text to send an SMS, or click Email to send an email. Note that the Email button shows up only if there is an email address in the contact for that caller.

The app does not work

If you tell us what the issue is, we'll be glad to help. Several thousands of people are using it all day long, so we know the product works. But it is always possible that there is an issue in an individual case. MAKE SURE THAT YOU DO NOT HAVE MULTIPLE VERSIONS (OLD FREE, TRIAL, PAID) installed at the same time. Uninstall all versions and reinstall JUST the version you want to use, preferably the Paid one.

· Are you able to get to the main menu of the app?

· Please make sure that PhonePlus Callback is Enabled

· Set it to Automatic mode

· Call your phone from a number that is in your contacts as a mobile number

· You should see the Will Call Later button and an arrow.

· Press the Arrow

· You should see a Text button

· Press it

· Then press the end call button

· The other phone should receive a text message in a few seconds

This is just one basic feature. You can also send emails, you can choose what reason to send and much more.

If this basic test does not work, contact us. Again please give us as many specifics as possible so we can help.

Why can I not reinstall?

Sounds like an Android Market problem. The app itself does not control how it is installed and reinstalled. Maybe try uninstalling it completely, the downloading it again and installing it.

How do I uninstall?

From the Android Home Page, go to Settings>>Applications>>Manage Applications>>PhonePlus Callback. Then press the Uninstall button.

Another way is to go to Market>>Applications>>Communications>>PhonePlus Callback>>Uninstall.

We would like to know why you wish to uninstall. Is the product not what you want or does it not work correctly or is there some other issue? Please let us know through the Contact Us page.

How do I disable the app?

You can pull up the App, go to Settings, and press the toggle bar "PhonePlus Callback: Enabled" (on the Basic Tab) so that it changes to "PhonePlus Callback: Disabled" and then press Save. This should disable the app, until you re-enable it.

I would like one button to end the call AND send the message

Agreed. Unfortunately Google Android does not let us do that. It treats the phone app as a high priority app, and does not let our app send an endcall message to the phone app. We've tried :-)

But here's a work around. Starting with v1.0.6, we have added a new setting called "Show Will-Call Button bar: When Call is Ringing or As soon as I Reject a call". " Ringing" is the normal mode where you press the will-call option and the End Call button. However, in the new "Reject" option will show the will-call buttons AFTER you press the end call button on the phone (not while the call is ringing). We know it is still pressing two buttons which is not as good as pressing one, but the order of pressing them may seem more logical - you reject the call and then immediately see the options to send the message.

The app does not send emails or text

Please do the following test:

· Go to settings, and press reset to defaults.

· Ask a friend or relative who has a cell number to call your phone

· Make sure first that their number is in your contacts as A MOBILE NUMBER

· When the call comes in, press Will Call>>Busy

· Then press the phone's hangup button

· Your friends phone should receive a text message

· For email, test with your home number

· Make sure it is in contact as a home number and not as a mobile number

· Put in your email address into your Home contact

· Call from your home number and press Will Call

· You should receive an email

Please let us know how this goes.

How do I access the system logs of my phone?

1) If you are interested, you will need to set up the Android SDK on your computer, install the driver for your computer to recognize the phone over USB, and then launch DDMS on your computer to access the logs on the phone. If you're semi technical, this is not hard as it might sound.

Download and install the Android SDK from: http://code.google.com/android/download.html . The full instructions are at: http://code.google.com/android/intro/installing.html

2) Install windows driver (if you are using a windows pc): http://dl.google.com/android/android_usb_windows.zip

3) Connect your phone to the computer using the cable

4) Open a DOS command prompt. XP: Start>>Run>>cmd.exe; Vista: type in cmd.exe into Start field.

5) Go to the tools folder under the folder where you installed the SDK. (if you added it to the PATH already as described below, then you can skip this step)

6) Type in adb devices. You should see you phone listed

7) Type in ddms. This will launch a debugger program

8) Click on your device name in the debugger. Immediately you will see the log in the pane below.

9) To copy the logs you can do EDIT>>Select ALL, or select a few lines and hit Ctrl-C. You can then paste this into a notepad text file and save it and email it.

10) To take screenshots of what is on your phone from DDMS, you click on Device>>Screen Capture on the DDMS top toolbar. You can then save these images and email them.

Still have a question? Please ask.